|Citizen Thunderbird Travel Ltd. Launched Dynamic eService
In April 2011, Citizen Thunderbird Travel Ltd. (CTTL) revamped her B2B and B2C online business channel powered by Dynamic eService.
"We have our online presence over a decade. It was time to refresh our home online and enhance customers' online experience." said Paul Lai, Head of Business Development of CTTL. Via the modernized and easy navigation platform, customers can search and make booking requests for various travel services, including air, hotel, package, cruise and travel insurance anytime, anywhere.
In particular, the enhanced fare search engine enables fare enquiry and comparison to be done less than a minute. It facilitates B2B agents to better servicing their customers with shortened fare quote process. For hotel services, customers can navigate the Google map with hotel photos gallery. It assists customers in travel planning and accelerates booking decision making.
With the user friendly content management system, CTTL can update her corporate website easily without technical and design expertise, which expedites CTTL to distribute hot promotions and latest travel news to customers effectively.
"Deployment of Dynamic eService strengthens our online presence and equips ourselves to provide enhanced online experience for customers in future." said Edward Mak, Assistant General Manager of CTTL.
Dynamic eService has proved to be a successful tool to facilitate travel agencies to capture online travel business. Want to know how to incorporate Dynamic eService in your online strategy? Call us now!
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|JAL Satellite Travel Launches Dynamic eService Corporate Booking Tools
In July 2011, JAL Satellite Travel Co., a subsidiary of Japan Airlines, launched Dynamic eService corporate booking tools (http://www.jalsatellite.com.hk/satellite/elink/) to servicing her corporate customers.
Over hundred corporate customers in China, Hong Kong and Japan will ride on the latest online platform to checking flight schedule, seats availability as well as making real-time reservation. Equip with auto-ticketing capability, e-tickets can be delivered to corporate users in minutes upon booking confirmation.
"Through the online channel, we provide 24 x 7 support services to our corporate customers, where they can make last minute bookings or amendments even after office hours. The response of our corporate customers towards the online booking engine is good. They value the simple and user-friendliness of the online platform." James Lam, Managing Director of JAL Satellite Travel Co. said.
"Banking on the success of B2C booking engine deployment, we extend our online platform to servicing our corporate customers. All online bookings can be downloaded to a centralized mid office solution for fulfillment and follow-up, where we can increase our capacity without increasing resources." Melissa Law, Manager of JAL Satellite Travel Co. said.
Viewing of the growing trend of online travel market, JAL Satellite Travel Co. equipped herself to adapt customers' behavior changes with the deployment of online booking engine in 2009 to capture B2C online travel sector. Tour packages, air tickets, hotels, Japan Rail passes, admission tickets and airport limousine tickets can be reserved around the clock with automatic issuance of e-tickets, e-vouchers, e-invoices and e-receipts upon payment confirmation.
"We expect more business will shift to online space in coming 12 months, which is a win-win situation for ourselves and corporate customers." James added.
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|XML Dynamic eService Solution Launched for JAL Satellite Travel Co.
More and more Asian travelers are making their travel arrangement online. According to Abacus International, almost 1 in 5 of all bookings made each year via Abacus system comes through online sources. JAL Satellite Travel Co. Ltd. (JAL Satellite) is a subsidiary of Japan Airlines has adopted the Dynamic eService solution to capture the fast growing online travel sector.
The adoption of the Dynamic eService solution helps JAL Satellite to promote sales of tour packages, air tickets, hotels, Japan Rail passes, admission tickets and airport limousine tickets around the clock in online space. With the integration with Abacus WebConnect, customers are able to check flight availability as well as confirm seats in real-time.
"We deploy Dynamic eService solution to adapt the growing online market trend. It is an effective and efficient channel for both customers and JAL Satellite to achieve win-win situation." said Melissa, Manager of JAL Satellite. "We just require to input travel services information once for both online and in-house users that enhances our operations efficiency. Moreover, it enables us to design promotion campaign by selecting specific travel service to be exclusively sold online." Melissa continued. Upon customers complete their booking online, information are instantly downloaded to in-house system for fulfillment and follow-up where data quality is assured.
"Dynamic eService solution helps us to extend the market reach to new generation of cyber customers by generate profits around the clock. Most of the online bookings are created after office hours, which become our new revenue stream." added by James, Managing Director of JAL Satellite. "We anticipate the online segment will continue to grow rapidly as more and more people are getting used to online shopping today. The "shopping cart" capability facilitates the cross-selling of our travel services to increase our revenue. To keep our fingers on the pulse of the market, we must provide a better and faster online booking experience as well as offering more travel service options." James continued.
Dynamic eService is a very powerful engine which allows customers to make stopover at cities between the origin and destination according to the specific airline's rules. JAL Satellite is one of the pioneers to offering online purchase of admission tickets, Japan Rail passes and airport limousine tickets for customers to better plan their trips. "Without the online channel, customers are required to check the availability of admission tickets, Japan Rail passes and airport limousine tickets by phone and purchase in person in our office. We now have better inventory control and reduces call trunk as customers are able to check availability online with instant purchase." Melissa said.
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|XML Introduced Latest Abacus PowerSuite to Hong Kong Institute of Vocational Education (I.V.E.) Chai Wan
In May 2011, XML was invited to be the guest lecturer to introduce our latest Abacus PowerSuite to the students of Tourism Studies in Hong Kong Institute of Vocational Education (I.V.E.) Chai Wan. "Students are interested in Abacus PowerSuite. They feel practical and interesting to simulate daily operations of travel agencies by using Abacus PowerSuite." said Shirley Lee, Lecturer of I.V.E.
Abacus PowerSuite has been included in study module - "Cyber Tourism" of Higher Diploma in Travel and Tourism since year 2000 to facilitate students to acquire professional hands-on skills in travel business operations.
"The lecture is a good opportunity for students to have an overview of Abacus PowerSuite from front, mid and back office operations." Shirley added. "Due to limited time, we focus on mid-office operations of Abacus PowerSuite during lesson where students have hands-on practice on sales folder creation, issue invoice and exchange order."
Some of the latest Abacus PowerSuite modules, such as front office and management dashboard are firstly introduced to students of I.V.E. It facilitates students to visualize daily front office operations in agencies from attaining customers' enquiries to reservations with system automation and service quality assurance. The booking data from front-office transforms to management dashboard to provide an overview for management in monitoring business performance and setting business strategies.
"As the leading travel solution provider in Asia Pacific, we always dedicate ourselves in growing travel industry." Jonathan Fong, XML Associate Director, Sales said. "We value the opportunity to introduce our latest solutions to students that may equip themselves in future career in travel industry. Besides Hong Kong institutes, XML solutions have been adopted in the syllabus of Travel & Tourism Study in Singapore and Australia."
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|Hong Kong Travel Agencies Value PowerConnect Standard Solution
Since 2003, PowerConnect Standard solution has been launched in Hong Kong, China, Singapore and Indonesia and is well received among travel agencies in different markets. PowerConnect Standard solution is specifically designed to fit medium to boutique size travel agency with simple workflow and relatively low hardware and software investment. Its user-friendly interface has brought the training to minimal.
"In 2003, most medium to boutique size travel agents were operating very inefficiently and ineffectively by manual. XML specifically developed this simple front, mid and back office solution, PowerConnect Standard solution to automate their operations from bookings, documents issuance, settlement, payment to reporting" said Aldous Yuen, Director of XML.
"We adopted PowerConnect Standard solution to aim at improving our operations efficiency. It is simple to use and easy to learn, which leaves us to focus on servicing our customers instead of repeating data input for document issuance and accounting operations." Mr. Kam, General Manager of Gold Time Travel Agency Limited commented. Gold Time Travel is the first batch of travel agencies in Hong Kong to deploy PowerConnect Standard solution in 2003. "Reports in PowerConnect Standard solution can be exported to excel, that facilitates us to massage the data for general ledger accounting handling as well as business analysis." Mr. Kam continued.
"PowerConnect Standard has made our operations hassle-free. What we require is just the workstation with Internet access to download the solution that enable us to operate anytime, anywhere." Mr. Edmond Chan, Director of Sales of Guidance Travel Co. Ltd said. PowerConnect Standard solution is running on ASP in Hong Kong market where the travel agencies can use the solution without worrying their server hardware and software maintenance. "Moreover, the built-in email function enables paperless working environment. All the documents can be sent to customers and vendors via email to saving our operating costs." Edmond added.
Banking on the success in Hong Kong, PowerConnect Standard solution has expanded its market penetration in overseas markets. We have enriched the functionalities of PowerConnect Standard solution to fulfill local market requirements, such as Inventory management module for China and local tax handling for Indonesia.
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|PowerConnect Standard Solution Adopted By Vocational Training Council (VTC)
In 2008, Vocational Training Council (VTC) adopted PowerConnect Standard solution in the syllabus of Diploma in Travel and Tourism as well as Higher Diploma in Travel and Tourism. The courses are full-time educational programs for students to develop career in the travel industry.
XML has long partnership with VTC. Our Abacus PowerSuite, the leading travel ERP solution in Asia Pacific, has been included in the Higher Diploma in Travel and Tourism since 2000. XML solutions facilitate students to acquire professional hands-on skills
On 30th Sep, we arranged a full-day training of XML solutions for the teachers of VTC. Jorica, the teacher in-charge of the courses appreciates the user-friendliness of PowerConnect Standard solution. "The solution is simple and easy-to-use that is practical for boutique and medium size of travel agents. The web-based interface facilitates students to understand easily on travel agents' operations workflow." Jorica commented.
Moving forward, VTC will consider to include the Integrated Desktop solution in the syllabus of Travel and Tourism course in order to widen the horizon of students in customer servicing. Integrated Desktop is the well-proven operations improvement point-of-sales solution that tightly integrates with AbacusWhiz and Abacus PowerSuite.
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